SHIPPING INFORMATION 

Shipping rates are calculated with dimensions of individual products and if buying multiple items, you will pay a capped postage price as long as the total weight doesn’t exceed 5kg.

DELIVERY TIMES

Whilst we are flat out like a lizard drinking, we are extremely responsive and will have your precious cargo sent with Australia Post or courier for our domestic and international customers. Our target is to have your order packed and ready for shipment within a business day. 

INTERNATIONAL 

All of our products are available to our international customers except the Suncraft range. Please be aware that there is a possibility of customs duty for your country and it is your responsibility to settle any fees. We will do our very best to advise you if this will apply to your order. 

RETURNS

Returns will be accepted for inspection & exchange with authorisation. If you need to return an item, please contact Customer Service at info@aussieq.com.au within 7 days of purchase. Please include your order number and reason for return. We will respond with instructions on how to proceed.